Uvjeti poslovanja

Business Conditions (Pre-Announcements)


The term of a company refers to a company Vrutak d.o.o. Zagreb, Vodovodna 20a, OIB 95092888930, phone 00385 1 3643 701, vrutak@vrutak.hr

The term User or Buyer refers to consumers as any natural person who concludes a legal transaction or acts on the market outside his trade, business, craft or professional activities.

All prices displayed in the web store are expressed in Croatian kunas for the end of the buyer, with VAT included and are valid for payment through the web store. The price does not include shipping and postage. Photos and descriptions of individual items and their packaging are obtained from a manufacturer / supplier or user who does not necessarily have to be an identical product. We strive to show and describe the items more accurately. However, I reserve the right to describe the item's description and photographs.
The Consumer Protection Act and, in particular, the provisions relating to the Contract concluded at a distance shall apply to the terms of purchase.
Alcoholic beverages are forbidden for people under the age of 18.
We do not approve of discounts on the web shop.

Pursuant to the Consumer Protection Act of written complaints at the following address:
Vrutak d.o.o., Vodovodna 20a, 10000 Zagreb. You can also send an objection by e-mail to vrutak@vrutak.hr We will respond as soon as possible to the complaints received.

Payment methods

• On-line credit card The credit card number is sent to an SSL secure connection to PaymentGateway. You pay immediately when purchasing.
Payment: American Express, MasterCard, Visa and Diners.

         

• Internet Banking or Pre-Payment. You pay before purchasing the goods.


Post and delivery


The delivery price of the goods within the Republic of Croatia, except on the island, is 30,00 kn (VAT included) for deliveries total value less than 300,00 kn with VAT.
If your order amount exceeds 300.00 kn (with VAT included) - DELIVERY IS FREE.
The price and deadline for delivery of the goods to the islands will be expressed in a special offer that you can ask for any of our contact numbers by phone or via e-mail vrutak@vrutak.hr.
All orders, except on the islands, must be delivered within three business days upon receipt of your payment (working days from Mon-Fri). Delivery is done only within the Republic of Croatia.
We ship to EU. For the delivery price please contact us by e-mail vrutak@vrutak.hr or by phone 385 1 3643-705, 385 1 3643-706. In the delivery price to the member state of the European Union, payment obligations under the special regulations pertaining to the Member State are not applied.

Single-sided termination of contract

Form for Single Term Termination


1. Calculation of the term for unilateral termination of the contract


The consumer has the right to unilaterally terminate the contract, without giving reasons. In order to be able to exercise the right to unilaterally sign this Agreement, you must notify us of your decision to terminate the agreement unilaterally before the expiration of the deadline and by an unquestioned statement sent to Vrutak doo, Vodovodna 20A, 10000 Zagreb, fax 01 / 3643-573 or electronic mail to vrutak@vrutak.hr, where you will find your name, surname, address, phone number, fax or e-mail address.
The term of one-off termination shall be 14 days from the date on which you or the third person you have designated, and who is not the carrier, the goods that are the subject of the contract.


2. Return of the amount paid


If you unilaterally terminate this Agreement, we will effect the refund we received from you, including delivery charges, without delay, and within 14 days of receipt of your decision to terminate the contract, but not before the goods are returned .
Refunds will be made in the same way that you will make a payment. In case you otherwise agree to a refund, you will not incur any costs in return.

3. Return of the goods

In the case of a unilateral termination of the contract, the consumer shall bear the direct costs of the vegetable, and shall return the goods Vrutak d.o.o. undisputed, without unnecessary delay, through the postal service provider, together with the account, at the latest within 14 days of the date on which it has made a decision to terminate the contract unilaterally. It is considered that the consumer has fulfilled his obligation in time if, before the expiry of the above deadline, he commits the goods to the trader. The consumer is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality. Vrutak d.o.o. it is obligated without delay, and within 14 days of receipt of the consumer's notice of unilateral termination of the contract, return to the consumer what he has paid, but not before the goods are returned. In the event that the consumer goods are diminished, Vrutak d.o.o. has the right to a relative reduction in the amount that he / she returns to the consumer. In the event that the goods returned by the consumer are damaged and are not for further sale Vrutak d.o.o. is not required to accept a refund.

4. Return Goods Costs

The consumer will bear the direct costs of returning the goods by the postal service provider or delivery service in accordance with their price list.
 
5. Replacement of damaged goods
 
If there is damage to the carriage of goods, Vrutak d.o.o. will replace the damaged items at their own expense or make a refund of the goods at least 14 days after receipt of the Product Damage Information. Refunds will be made the same way you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.
Replacement of defective goods or goods with material defects
If the wrong items or items are delivered, Vrutak d.o.o. it will replace items at their own expense or make a refund no later than 14 days after the date of receipt of the wrong information or erroneous information about the goods. Refunds will be made the same way you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.
Security Statement
Secure Secure T-Com Pay Way applies the most up-to-date data protection standards - Secure Socket Layer (SSL) 128-bit encryption protocol and MD5 algorithm. The ISO 8583 protocol ensures that data exchange between the T-Com system and credit card authorization centers is carried out in a private network that is protected against unauthorized access to a dual layer firewall.
 
6. Replacement of the wrong goods or goods with material defects

If delivery of the wrong item or item is made, Vrutak d.o.o. will replace the items at their own expense or make a refund of the amount not later than 14 days from the date of receipt of the wrong information or wrong goods information. Refunds will be made in the same way that you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.

Security Statement

Buy Secure The T-Com Pay Way applies state-of-the-art data protection standards - Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. The ISO 8583 protocol ensures that data exchange between the T-Com system and the credit card authorization centers is carried out in a private network, which is protected from the unauthorized access to a double layer of firewalls.